Exchange & Buy Back Policy
We have an exchange policy that differs depending on how long the customer has had the jewelry. Where a customer wishes to exchange any diamond jewellery that is purchased from www.skyjewellery.com they can do that by returning the said piece to our registered address or to any of our stores in UAE. Exchanges of diamond jewellery shall only be availed against purchase of diamond jewellery only.
Our policies include the following:
Exchange within 15 days:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 15 days of purchase.
Exchange after 15 days but within 6 months:
In case of exchange after 15 days, the price calculation for the returning item will be either (a) 90% of the total invoice value or (b) 100% of the prevailing gold price + 80% of prevailing diamond price whichever (A or B) is higher.
To protect both our customers and our own interests, all exchange/buy back will be subjected to a Quality Check (QC) by our QC Department or by a Certified Laboratory as the case requires anda maximum of 4 days will be required for the QC process. The products would undergo this process even before exchange is initiated and Sky Jewellery reserves the right to calculate the buyback amount of the product depending on the final evaluation by our QC team.
Buy Back Policy
We offer a buyback policy for products online and it is only applicable where you wish to return the diamond jewellery within 15 days of its purchase.This can be done by returning the product to the registered address of www.skyjwellery.com or you could visit any of our physical stores to return the product.
It is important to note that our buyback policy is hinged on giving the fair value of jewellery. The gold rate of www.skyjewellery.com at the time of the buyback will be considered as the benchmark gold rate for both the online purchasers and purchases made at the store.
The table below further explains the details of buyback which is quite similar to our exchange policy
- The price calculation for the returning item will be either (a) 90% of the total invoice value or (b) 100% of the prevailing gold price + 80% of prevailing diamond price whichever (A or B) is higher.
- Quality Check:All exchange/buy back will be subject to a Quality Check (QC) by our QC Department or by a Certified Laboratory as required. A maximum of 4 days will be required for the QC process.